English and Communication Skills-II HSBTE Examination

Sample No 1 Solution: English and Communication Skills-II 4th Sem DMLT Jul24220041. M.M.: 60

SECTION-A Note: Multiple choice questions. All questions are compulsory (6x1=6)

Q.1 Who is the main character of the chapter ‘The Portrait of a Lady’? a) Writer’s father b) Grandfather c) Grandmother d) Uncle

Ans (C)

The main character of the chapter "The Portrait of a Lady" by Khushwant Singh is (c) Grandmother.

The chapter revolves around the author's grandmother, depicting her physical appearance, lifestyle, and the bond she shared with the author during different phases of his life.

Q.2 Kinesics involves a) Facial expressions b) Gestures c) Postures d) All of the above

Ans (d) All of the above

Kinesics is the study of body language, including facial expressions, gestures, postures, and other non-verbal movements that convey meaning in communication.

Q.3 Barriers to speaking are a) Unclear voice b) Noise c) Lack of practice d) All of the above

Ans: d) All of the above

All these factors can act as barriers to speaking:

• Unclear voice makes it difficult for others to understand the speaker.

• Noise interferes with communication by making it harder to hear.

• Lack of practice can lead to hesitation, poor fluency, and low confidence in speaking.

· Q.4 Which of the following is not a punctuation mark? a) Full stop b) Comma c) Hyphen d) Articles

Ans: d) Articles

Explanation:

A full stop (.), comma (,), and hyphen (-) are all punctuation marks.

Articles (such as a, an, the) are a type of determiner in grammar, not punctuation marks.

Q.5 Dr Kiran Bedi delivered a speech at a ) IIM Indore b) IIT Delhi c) IIT Roorkee d) None of the above

Ans: However, for HSBTE answer is (a)

Dr. Kiran Bedi has delivered speeches at IIM Indore and IIT Delhi. At IIM Indore, she addressed the importance of continuous learning and self-improvement, advising students to grow by increasing their knowledge daily. At IIT Delhi, she spoke during the Annual Convocation in 2017 after receiving the Distinguished Alumni Award. There is no available information confirming that she has delivered a speech at IIT Roorkee.

Therefore, the correct answers are both a) IIM Indore and b) IIT Delhi. However, for HSBTE answer is (a)

Q.6 The word ‘therefore’ is a) Preposition b) Conjunction c) Article d) Noun

The word "therefore" is a: b) Conjunction

It is an adverbial conjunction (or conjunctive adverb) to indicate a logical conclusion or result. For example: "He was ill; therefore, he stayed home."

SECTION-B Note: Objective/ Completion type questions. All questions are compulsory. (6x1=6)

In the second year, the piano was silent in the lodge, and the prisoner asked only for the classics. In the fifth year, music was audible again, and the prisoner asked for wine. Those who watched him through the window said that all that year he spent doing nothing but eating and drinking and lying on his bed, frequently yawning and angrily talking to himself. He did not read books. Sometimes at night, he would sit down to write; he would spend hours writing, and in the morning tear up all that he had written. More than once he could be heard crying.

· Q.7 What was the prisoner’s attitude to music in the second year? why?

Ans: In the second year the prisoner avoided music, as the piano remained silent in the lodge. This could indicate that he had lost interest in it or that he was in a depressive state, preferring only to the classics.

· Q.8 What difference in the reading habits of the prisoner occurred in the second and the fifth year of his confinement?

Ans: In the second year, the prisoner focused on reading only the classics, showing a disciplined and intellectual approach. However, in the fifth year, he stopped reading books. He spent his time eating, drinking, and engaging in idle activities.

· Q. 9 What would the prisoner do with his writings in the morning? why?

Ans: The prisoner would tear up his writings in the morning. This suggests dissatisfaction with his thoughts or a struggle with his emotions, possibly indicating frustration, self-doubt, or an inability to express himself as he wanted.

· Q. 10 What were the activities in which the prisoner indulged himself in the fifth year?

Ans: In the fifth year, the prisoner indulged in eating, drinking wine, lying on his bed, yawning, talking angrily to himself, writing at night, tearing up his writings in the morning, and occasionally crying.

· Q. 11 Write the synonyms: i) Lodge ii) Frequently

Ans:

• i) Synonyms for "Lodge" – Cabin, Cottage, Shelter

• ii) Synonyms for "Frequently" – Often, Repeatedly, Regularly

· Q. 12 Write the antonyms: i) Silent ii) Angrily

Ans

• i) Antonym for "Silent" – Noisy, Loud, Vocal

• ii) Antonym for "Angrily" – Calmly, Gently, Happily

· SECTION-C Note: Short answer type questions. Attempt any eight questions out of ten questions. (8x4=32)

· Q.13 Write a short note on teleconferencing.

Ans: Teleconferencing is a communication technology that allows multiple participants in different locations to hold meetings using audio, video, or both. It eliminates the need for physical presence and travel costs. It also saves time. Teleconferencing can take various forms, including audio, video, and web conferencing, depending on the medium used. Popular platforms for teleconferencing include Zoom, Microsoft Teams, Google Meet, and Cisco Webex. It is widely used in business, education, healthcare, and remote work environments to facilitate collaboration and decision-making.

· Q.14 Use the following pair of words in inappropriate sentences. a) Except, Accept b) Vocation, Vacation c) Pray, Prey d) Meter, Metre

Ans:

a) Except, Accept

• I can eat all fruits except mangoes because I am allergic to them.

• She was happy to accept the job offer from the prestigious company.

b) Vocation, Vacation

• Teaching is not just a job; it is a true vocation.

• We are planning a family vacation to the mountains this summer.

c) Pray, Prey

• The villagers pray every morning at the temple.

• The eagle swooped down to catch its prey in the forest.

d) Meter, Metre

• The water meter in our house measures how much water we use.

• The length of the swimming pool is 25 metres.

· Q.15 Discuss the format of a case Study.

Ans

A case study follows a structured format to present a real-world problem, analyse it, and propose solutions. Below is the standard format:

• 1. Title Page

  • a. Title of the case study

  • b. Author(s) name(s)

  • c. Date of publication

• 2. Executive Summary

  • a. A brief overview of the case study

  • b. Key findings and recommendations

  • c. Should be concise and to the point

• 3. Introduction

  • a. Background information on the subject

  • b. Purpose of the study

  • c. Importance of the case

• 4. Problem Statement

  • a. Clearly define the problem or issue being examined

  • b. Explain why it is significant

• 5. Background and Context

  • a. Relevant history and background information

  • b. Industry or company details if applicable

  • c. Any important data or statistics

• 6. Case Analysis

  • a. Examination of the issue using relevant theories or models

  • b. Discussion of different perspectives

  • c. Supporting evidence and examples

• 7. Proposed Solutions

  • a. Possible solutions to the problem

  • b. Evaluation of each solution’s pros and cons

  • c. Justification for the recommended solution

• 8. Implementation Plan

  • a. Step-by-step plan for executing the chosen solution

  • b. Resources required

  • c. Timeline and expected outcomes

• 9. Conclusion

  • a. Summary of key insights

  • b. Restate the significance of the findings

• 10. References

  • a. List of sources used

  • b. Proper citations in APA, MLA, or another required format

• 11. Appendices (if needed)

  • a. Additional data, charts, or supporting documents

· Q.16 Fill the blanks with appropriate prepositions.

a) She married _____ the age of 20. b) Did anyone ring up ____ my absence? c) He is busy _____ his work. d) I cannot cope _____ all the work.

Ans

• a) She married at the age of 20.
  b) Did anyone ring up in my absence?
  c) He is busy with his work.
  d) I cannot cope with all the work.

Q.17 Punctuate the following sentences. A) Sahil bring me a glass of water b) how well said c) alas I am ruined said he d) yes I shall help you

Ans: Below are the correctly punctuated sentences:

• a) Sahil, bring me a glass of water.

• b) How well said!

• c) "Alas! I am ruined," said he.

• d) Yes, I shall help you.

· Q.18 Write a press release announcing a tie-up between two companies.

Ans

· Q.19 Describe the pen picture of the narrator’s grandmother.

· Q.20 Write the main points of speech by Dr Kiran Bedi at IIM Indore.

Ans

Dr Kiran Bedi, India's first female Indian Police Service (IPS) officer, delivered a speech at IIM Indore. She shared key leadership concepts and personal understandings. The main points of her address include:

1. Maximizing Time for Self-Empowerment: She explained the importance of every moment to improve oneself through continuous learning and education.

2. Learning to Be vs. Learning to Do: Dr. Bedi highlighted the distinction between acquiring skills and understanding one's true self. She stressed that nurturing a child's mind should involve imagination, questioning, and dreaming big, rather than solely focusing on academic performance.

3. Life Philosophy and Upbringing: She discussed how her parents' visionary approach to educating their daughters during the 1950s and '60s—a time when girls' education was not prioritized, shaped her journey. Her father believed "life is on an incline; you either go up or come down". He principled that 90% of life's events are one's actions, while 10% are beyond control. These were foundational to her viewpoint.

4. Redefining Policing: In her professional journey, Dr Bedi redefined policing as a "power to prevent" rather than just a "power to punish." This perspective led to innovative approaches in law enforcement. She focused on preventive measures to address issues before they escalated.

5. Mission Statement for Life: She advised individuals to create a personal mission statement. It clearly defines their goals and priorities. This clarity helps one's actions with their core values and goals, leading to a more focused and fulfilling life.

Dr. Bedi's speech at IIM Indore served as a source of inspiration, urging individuals to introspect, utilize their time wisely, and lead with integrity and purpose.

Q.21 Translate the following administrative and technical terms in Hindi. a) Consent b) Chief Minister c) Agenda d) State

Ans: The Hindi translations for the administrative and technical terms:

• a) Consent – सहमति

• b) Chief Minister – मुख्यमंत्री

• c) Agenda – कार्यसूची

• d) State – राज्य

· Q.22 Draft a circular announcing a clearance sale.

Ans

📢 Clearance Sale Alert! Up to 70% Off! 🛍️

Dear Valued Customers,

We’re offering huge savings for you! Enjoy unbelievable discounts of up to 70% on selected items across all categories.

Sale Dates: …………

Location: ………..

Hurry—items are available while stocks last! Don’t miss this chance to grab your favourites at unbeatable prices.

See you soon!

[ Store Name]

For inquiries, contact us at [Contact Info].

· SECTION-D Note: Long answer type questions. Attempt any two questions out of three questions.

· Q.23 Write a complaint letter regarding poor service of A broadband network in your area. You are Harshita/ Harsh of Sector 10, Urban Estate, New Delhi.

Ans: Formal complaint letter regarding poor broadband service:

From

Harshita
Sector 10, Urban Estate

New Delhi – 1100XX

Email:………

Contact Number………

Date:………..

To

The Customer Service Manager

[A Broadband Network]

[Company Address]

New Delhi – [Pin Code]

Subject: Complaint Regarding Poor Broadband Service

Dear Sir/Madam,

I am writing to formally complain about the unsatisfactory broadband service provided by your company in my area. I am a resident of Sector 10, Urban Estate, New Delhi. I have been facing issues with my broadband connection for the past few weeks.

Despite multiple complaints to your customer support team, the problems remain unresolved. The internet speed is significantly lower than the promised plan. The frequent disconnections disrupt my work. The customer service response has been inadequate, with long wait times and unhelpful resolutions.

As a paying customer, I expect reliable service and prompt action in case of issues. I request you take immediate steps to rectify these problems. If the situation does not improve within the next few days, I may be compelled to report this matter to the appropriate consumer forums.

I hope for your prompt attention to this issue and a satisfactory resolution.

Yours sincerely,

Harshita

· Q.24 Discuss the significance of non-verbal communication.

Ans: Non-verbal communication plays a significant role in human interaction. It conveys more meaning than spoken words themselves. The following are its importance:

• 1. Expressing Emotions: Facial expressions, body posture, and tone of voice are powerful indicators of emotions. They can reveal feelings that individuals may be unwilling or unable to express verbally.

• 2. Conveying Meaning: Nonverbal cues can reinforce, contradict, or replace verbal messages. For example, a nod can signify agreement, while crossed arms may indicate defensiveness.

• 3. Building Relationships: Effective nonverbal communication fosters trust and rapport. Eye contact, smiles, and appropriate touch can create a sense of connection and understanding.

• 4. Regulating Interactions: Nonverbal signals manage the flow of communication. They can indicate when someone wants to speak, when they are listening, or when they want to end a conversation.

• 5. Cultural Variations: Non-verbal communication must be culturally specific. Gestures, eye contact, and personal space can have different meanings in different cultures.

• 6. Enhancing Clarity: When nonverbal signals align with spoken words, they enhance the clarity of the message.10 When they do not align, it can cause confusion and mistrust.

• 7. Importance in professional settings: Nonverbal communication is important in professional settings. It can create a feeling of trust and professionalism. It can also help with conflict resolution.

Examples of Non-Verbal Communication:

• · Facial expressions: Smiling, frowning, raising eyebrows.

• · Body language: Posture, gestures, movements.

• · Eye contact: Maintaining or avoiding eye contact.

• · Touch: Handshakes, hugs, pats on the back.

• · Voice: Tone, pitch, volume.

• Proxemics: Use of personal space.

Non-verbal communication is an integral part of communication. It shapes our interactions and influences how we are perceived by others.

· Q.25 Define resume. Discuss its format.

Ans

Definition of a Resume

A resume is a formal document of an individual's work experience, education, skills, and achievements. It is used when applying for jobs, internships, or academic opportunities. An employer assesses a candidate’s qualifications and suitability for a particular role.

Format of a Resume

A resume follows a standard format. The format can vary based on industry and personal preferences.

• 1. Header

  • a) Full Name

  • b) Contact Information (Phone number, Email, Address—optional)

  • c) LinkedIn profile or Portfolio (if applicable)

• 2. Summary or Objective (Optional but Recommended): A brief statement (2–3 sentences) summarizing career goals, key skills, and what the candidate offers to the employer.

• 3. Work Experience (Most Important Section)

  • a) Job title

  • b) Company name and location

  • c) Employment dates (Month/Year – Month/Year)

  • d) Main responsibilities and achievements in bullet points

• 4. Education

  • a) Degree(s) obtained

  • b) University/College name

  • c) Graduation year

  • d) Relevant coursework (if applicable)

• 5. Skills

  • a) Hard skills (e.g., programming languages, software expertise, data analysis)

  • b) Soft skills (e.g., communication, teamwork, leadership)

• 6. Certifications & Training (If applicable): Relevant certifications, licenses, or training

• 7. Projects & Achievements (Optional but valuable)

  • a) Significant projects completed

  • b) Notable awards, honours, or recognition

. Additional Sections (If needed)

• a) Languages spoken

• b) Volunteer work

• c) Publications or research

Types of Resume Formats: There are three main resume formats:

1. Chronological Resume (Most Common)

   • Lists work experience in reverse chronological order (most recent job first).

   • Best for individuals with a strong work history.

2. Functional Resume

   • Focuses on skills rather than work experience.

   • Ideal for career changers or those with employment gaps.

3. Combination (Hybrid) Resume

   • Blends chronological and functional formats.

   • Highlights both skills and work experience.

Alok Bains.